Frequently Asked Questions

Browse our collections, select your preferred product and options, then add it to your cart. Continue to checkout and enter your delivery and payment information.

An order confirmation will be sent to your email after the order has been successfully submitted.

Contact us as soon as possible after ordering. We will try to update or cancel the order before processing begins.

Changes may no longer be possible after the order has been prepared or dispatched.

Contact us immediately with your order number and correct address. Address changes can only be made before dispatch.

Check your spam or junk folder and confirm that the email address entered during checkout was correct. Contact us if the email is still missing.

Orders are prepared during business days. Processing times may vary depending on availability, product type, and order volume.

When tracking is available, your dispatch email will include a tracking link or tracking number.

Large, fragile, or separately fulfilled products may arrive in different parcels. You may receive more than one tracking number.

Review the tracking page for the latest update. Contact us if the parcel has not moved for several business days or has passed the estimated delivery period.

Eligible products may be returned according to our return policy. Items should be unused, undamaged, and kept in their original packaging.

Contact us before sending a return so we can provide the correct instructions.

Contact us promptly with your order number and photographs of the item, damaged area, packaging, shipping box, and label.

Keep all packaging until your request has been reviewed.

Approved refunds are returned to the original payment method after the returned item has been received and inspected. Bank processing times may vary.

Direct exchanges may not always be available. You may need to return the original item and place a new order.

We aim to represent every product accurately. Colours and textures can appear slightly different because of lighting, screen settings, photography, and natural material variations.

Review the dimensions listed on the product page and measure your intended space before ordering. Product images should not be used as the only guide to scale.

Artwork placed above a sofa, bed, or console often looks balanced when it fills around two thirds of the furniture width.

In living rooms, the rug should normally sit beneath the front legs of the main furniture. Use removable tape to outline the rug dimensions before ordering.

Always check the care label first. Spot-clean pillows gently, and wash removable cushion covers according to their fabric-specific instructions to preserve their color, texture, and shape.

Follow the care instructions supplied with the product. Vacuum gently and blot spills with a clean cloth instead of rubbing them.

Follow the product care label for washing and drying instructions. Keep blankets away from flames and sharp surfaces that may catch the fibres.

Disconnect the lamp from power before cleaning or replacing a bulb. Use a dry cloth and follow the recommended bulb type and wattage.

Available payment methods are shown during checkout and may vary depending on your location, currency, and device.

Payments are processed through secure checkout services. We will never request full card details through email or social media.

Check your card details, billing address, available funds, and bank security settings. Contact your payment provider if the issue continues.